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ellé derm is commited to offering extraordinary skin care products with proven efficacy in treating hyperpigmentation, dry skin and mild acne scars. Each batch is crafted using premium natural ingredients, the first of many steps as we journey with you on your quest to achieving a more beautiful and brighter skin tone.

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Delivery and FAQs

Shipping rates

  • $9.95 Flat Rate for orders under $60, Australia wide
  • Free delivery for orders over $60 (Australian postcode only)
  • $9.95 Flat Rate for International Shipping (up to 500g only)

we ship worldwide!

shipping timeframes

Australia
Auspost Standard Shipping > 4-6 Business Days
Auspost Express Shipping > 1-2 Business Days

(delays may occur outside non capital cities)

International

Auspost Standard Shipping > 8-10 Business Days
(All shipping time excludes customs and clearance delays. Please allow an additional 2-4 days for customs clearance.)

how do I track my order?

Once your parcel has been shipped, you will receive a shipping confirmation email with your unique tracking number. You can track your parcel using the Order Tracking link below.

You can also log into your account to track your parcel.

customer care

Customer service is very important to us. We will endeavor to ensure all products are in stock. In the event where we cannot fulfill your order, we will notify you within 24hrs of placing your order.

If you do not receive your order within the expected timeframe and cannot track your parcel, please notify us [email protected]

returns policy

We take pride in our products and we stand behind our customers. This is why we are giving you the confidence to try it with 100% satisfaction guarantee.

In the unlikely event you are unsatisfied with our products for any reason, we are happy to provide a full refund or issue a credit note within 30 days of receiving your order. Simply follow the instructions below to qualify for our 100% satisfaction guarantee:

  1. Fill out the Return/Exchange Form which is on the back of your invoice. If you no longer have your invoice, please download a copy by logging into your account. 
  2. Post your unused products and Return/Exchange Form back to us (please note we do not accept empty bottles). 
  3. Your Refund will be processed within 24hrs of us receiving the goods. We will send an email to notify you. Please allow 3-5 days for the money to appear in your account. 

                                      Elle Derm Australia
                                      PO Box 515
                                      New Farm QLD 4005

NB: Please remember to return your unused products no later than 30 days of receiving the products and ensure you organise tracking with your return parcel. We regret we cannot offer refund on return shipping at this time.

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